Your Netwealth security features
Creating and updating your password and other key security features.
Overview
Security features overview
This guide is for all users.
Netwealth's password creation and reset facility has been designed to be user friendly and secure.
Using a combination of a secure password and Multi-Factor Authentication (MFA), users are more likely to prevent fraudulent access to their accounts.
Get started
How to get started
Before using this tool, consider:
Do you have online access?
If not, you will not be able to change your password. To set up online access follow the below steps:
a) Complete and submit the 'Change of details form' located in Forms and Documents > Super or Wealth Accelerator (select the most appropriate depending on which account type is held).
b) Under step 3: Update contact details for correspondence and transaction election, ensure an email address or mobile phone number is entered.
c) Under step 4: Choose a level of online access, and a communication preference (note that email address will be default if an email has been added).
When was your username first created?
If you never created a password (or have forgotten your password) and your account was set up more than 120 days ago, you will need to call us on 1800 888 223 to have a Netwealth team member reset access.
I am an investor or an advised client and I do not know my username
Your username is emailed to you immediately after your account has been established. Usernames and other confirmation emails are always sent by contact@netwealth.com.au. You will also find your username on your Netwealth Welcome letter which was posted to you. If you still cannot locate your username, please call us on 1800 888 223 to obtain your username by answering a few security questions.
I am an adviser and I do not know my username
Your username is emailed to you once your adviser registration agreement has been processed. Usernames and other confirmation emails are always sent by contact@netwealth.com.au. If you still cannot locate your username, please call us on 1800 888 223 to obtain your username by answering a few security questions.
I am a user who has recently changed my level of online access to transact or browse only access
Your username will be found on the letter you received notifying you of your access change. Usernames and other confirmation emails are always sent by contact@netwealth.com.au. If you still cannot locate your username , please call us on 1800 888 223 to obtain your username by answering a few security questions.
How-to-guide
Creating a new Netwealth password
a) Navigate to the Netwealth website www.netwealth.com.au and click 'Login' at the top right of the screen. Alternatively, navigate to the login screen via the mobile app.
b) Click 'Issue new password' and follow the prompts to reset your password.
Advanced tip: If you are not able to move on from this screen, the details you are using do not match the records we have on file. We are either missing these details, or we have different contact details on file. please contact us on 1800 888 223 for assistance.
How-to-guide
Resetting your Netwealth password
a) Navigate to the Netwealth website www.netwealth.com.au and click 'Login' at the top right of the screen. Alternatively, navigate to the login screen via the mobile app.
b) Click 'Forgot your password' and follow the prompts to reset your password.
Advanced tip: If you are not able to move on from this screen, the details you are using do not match the records we have on file. We are either missing these details, or we have different contact details on file. please contact us on 1800 888 223 for assistance.
Advanced tip: Change your password regularly to protect your privacy and security.
- A Netwealth team member will never ask you for your password in an unsolicited phone call or email.
- Do not respond to any message that asks for your password.
- Do not write your password down. If you must write it down, keep it safe in a place only you can access. Treat as if it were cash.
- Change your password if you suspect something is amiss.
- Verify your Netwealth account information from time to time, make sure your information is accurate and that no one has changed your data.
How-to-guide
How to change your password
a) Navigate to the Netwealth website www.netwealth.com.au and click 'Login' at the top right of the screen.
b) Select the 'person icon' at the top right of the page, and choose 'Security settings' from the drop down menu. Note, you cannot change your password via the mobile app.
c) To change your password, enter your current password, and then enter your new password twice to ensure the details are correct. Click 'Submit' to confirm your change.
d) You will receive a confirmation that the change has been made. If we have a mobile number on file, the confirmation will be via text otherwise an email confirmation will be sent.
How-to-guide
How to enable Multi-Factor Authentication
As an additional protection against unauthorised access, we have enhanced account security by offering Multi-Factor Authentication (MFA) when you log in to your Netwealth account. Follow the below steps to turn on MFA:
a) Navigate to the Netwealth website www.netwealth.com.au and click 'Login' at the top right of the screen.
b) Select the 'person icon' at the top right of the page, and choose 'Security settings' from the drop down menu. Note, you cannot add MFA via the mobile app.
c) Select the menu item, 'Multi-factor Authentication' under the Security Settings ribbon. This page provides you with a QR code that you can scan with an authentication app on your smartphone.
d) Open your Authenticator App on your phone or tablet. If you don’t have one installed, open your phone’s App Store and search for any authenticator app such as 'Microsoft Authenticator, Google Authenticator, etc."
e) Using your authenticator app, add a new account and scan the QR code provided in step 2. The below outlines the steps using the 'Microsoft Authenticator' App.
e) Once the QR code is scanned, enter the enter the 6-digit verification code generated by your authenticator app.
f) Select 'Verify Code and Activate' to finalise the set up of MFA. Next time you log into Netwealth, you will be asked to provide the the 6-digit verification code from your authentication app. You will have the option to remember your device. This will mean you do not have to enter the verification code from the authenticator app for 30 days.
How-to-guide
Set up and manage your PIN, Touch ID, Fingerprint or Face ID
For details on how to setup or update your biometric or PIN logins on the mobile app, please read our FAQs for advisers or FAQs for investors.
Frequently Asked Questions
My password is locked, what does this mean?
There are a number of security measures in place to ensure that password hacking attempts can be prevented. If you are locked out of your account, you will be notified on screen and will be required to contact us. Our contact team may ask you a number of security questions and check that the contact details we have registered against your account are correct before proceeding. Some of the reasons you may be locked out are 5 failed password attempts 5 failed security question answers Inactivity for 12 months or more You have requested that your online access be disabled When our team reset your password, it will reset your security questions as well. You will have 48 hours from resetting to complete steps 1-5 to issue a new Netwealth password. For further FAQ's, please contact us.
As an adviser, can I reset a password on behalf of my elderly client?
For security reasons, only an account holder can reset their password. Signed instructions cannot be accepted.
How do I set a robust password?
Try setting a password that has a minimum of 12 to 14 characters in length. A longer password would be even better. Password should includes numbers, symbols, capital letters, and lower-case letters. Try Using a mix of different types of characters to make the password harder to crack. Stay away from obvious dictionary words and combinations of dictionary words, and avoid common substitutions for example replacing an o with 0.
Want to see this feature in action?
For an in depth look at this great feature, or any of our other platform enhancements, request for one of our team to contact you.